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You can contact the Public Sector SMME Payment Assistance Hotline by making use of any of the following channels:

  • Website: Follow the link and submit the details of your non-payment incident directly to the Hotline. (24/7 availability).Log details here

  • Email: Download the email template and email the completed form to (24/7 availability). E-mail Template

  • Fax: Download the fax template and fax the completed form to 086 680 2113 (24/7 availability). Fax Template

  • Telephone: Phone 0860 7663 729 which is available from 6:00 till 18:00 on week days. You will receive a unique reference number via sms once your non-payment incident has been captured by the Public Sector SMME Payment Assistance Hotline. Please safe guard this reference number for future correspondence with the Hotline.